FAQ

HOW DO I PLACEE AN ORDER?

You may select the desired product and ADD TO BAG. You can continue shopping, or VIEW BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.

WHEN WILL I RECEIVE MY ORDER?

All orders ship within 3-4 business days of placing your order.  Once shipped, Standard UPS Ground shipments will reach you in 2-6 business days, depending on your shipping location.

CAN I CANCEL OR ADJUST MY ORDER?

We do our best to fulfill orders as quickly as possible, but if you need to adjust or cancel your order, please contact us at [email protected]

RETURN AND EXCHANGE POLICY

We are a non-profit and the products that we sell are hand-made by the artisans globally. By buying our products, you support the artisans and Omnis Foundation projects. Our Omnis team works on the pro-bono basis to keep the overhead costs low so that we can help more children living in the vulnerable communities.

We accept unworn, unused items purchased exclusively from shopomnis.com within 14 days from the date of purchase, after the return has been authorized by Omnis. All jewelry items are final sale and are unable to be returned.  All items must be returned with the hang tags attached and all original packaging. Any merchandise without these items or considered worn may not qualify for a refund, or will be subject to a 50% restocking fee. Please note that shipping and handling charges are not refundable.

Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend creating a return for a refund and selecting a new product.

Please contact us at [email protected] to initiate a return.

SHIPPING

We currently ship within the United States via USPS standard ground shipping. USPS shipping is available for P.O. Box and APO/FPO addresses. Transit times vary and are not guaranteed by USPS. Shipments to P.O. boxes are limited to shipments of $500 or less. We have flat shipping rates for all orders under $50. We offer free shipping on orders that exceed $50.

PRIVACY POLICY

View our privacy policy on the Legal page.